At RecordRiser.com, we strive to provide high-quality videography services that meet your expectations. However, we understand that situations may arise where you need to request a return or refund. Please review our Return and Refund Policy below for details on how we handle such requests.
1. Service Satisfaction
We are committed to delivering exceptional video content. If you are not satisfied with our services, please contact us within [number] days of receiving your final video to discuss your concerns. We will work with you to address any issues and make reasonable efforts to resolve them.
2. Cancellation Policy
- Before Service Commencement: If you need to cancel your booking before the service date, please notify us as soon as possible. Cancellations made more than [number] days before the scheduled service date will be eligible for a full refund, minus any non-refundable deposit or administrative fees.
- After Service Commencement: Cancellations made less than [number] days before the service date or after the service has commenced may not be eligible for a refund. Any refund will be subject to the terms outlined in your booking agreement.
3. Refunds for Service Issues
If there are issues with the final video, such as missing content or technical problems, please contact us within [number] days of receiving your video. We will review your concerns and, if applicable, provide a revised version of the video or offer a partial refund based on the nature of the issue. Refunds are provided at our discretion and may be subject to deductions based on the services rendered.
4. Non-Refundable Items
Certain fees and deposits are non-refundable, as specified in your booking agreement. This may include but is not limited to:
- Booking deposits or reservation fees
- Costs incurred for third-party services or equipment
- Fees for additional services or custom requests
5. Refund Process
To request a refund, please contact us at info@recordriser.com with your booking details and a description of the issue. We will review your request and respond within [number] business days. If a refund is approved, it will be processed using the same payment method used for the original transaction.
6. Contact Us
If you have any questions about our Return and Refund Policy or need assistance with a return or refund request, please contact us at:
- Email: info@recordriser.com
We appreciate your understanding and cooperation. Our goal is to ensure that you are fully satisfied with our services and to address any concerns promptly and fairly.